PRO ("we", "us", "our") operates the field operations management platform at www.proapphub.com (the "Service"). This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data.
By using the Service, you agree to the collection and use of information as described in this policy.
1. Information We Collect
Account information. When you register, we collect your name, email address, and company name. This information is required to create and manage your account.
Location data. When you take site photos through the app, we capture GPS coordinates associated with the photo. This location data is tied to the project and used to document where field work was performed.
Camera and photos. The app allows you to take photos in the field to document site conditions, progress, and completed work. Photos are stored securely and associated with your projects.
Usage data. We collect information about how you interact with the Service, including pages visited, features used, and actions taken. This helps us improve the product and troubleshoot issues.
2. How We Use Your Data
We use the information we collect to:
- Provide, maintain, and improve the Service
- Authenticate your identity and manage your account
- Associate field photos with the correct project locations
- Analyze usage patterns to improve the product experience
- Communicate with you about your account or service updates
- Ensure the security and integrity of the platform
3. What We Do Not Do
- We do not sell your personal data to third parties
- We do not use third-party advertising trackers
- We do not share your data with advertisers
- We do not use your field photos or project data for any purpose other than providing the Service to you
4. Data Storage and Security
Your data is stored securely using Supabase, a US-based cloud infrastructure provider. Data is encrypted in transit using TLS and encrypted at rest where supported by the hosting provider.
We implement role-based access controls, audit logging, and routine backups to protect your information. While no method of electronic storage is 100% secure, we take reasonable measures to safeguard your data.
5. Data Sharing
We only share your data in the following circumstances:
- Service providers. We use third-party services (hosting, storage, email delivery) that process data on our behalf under confidentiality obligations.
- Legal requirements. We may disclose data if required by law or valid legal process.
- With your consent. We may share data when you explicitly authorize us to do so.
5a. PROApp ChatGPT Plugin
The PROApp connection is optional. When you use it, PROApp sends the records needed to answer your request to ChatGPT through OpenAI's services. This may include project and street details, locate tickets and utility responses, dates and statuses, worker names, clock-in times and recorded clock-in locations, formal production reports, SOW descriptions, quantities and links to source records.
If you ask to include timeclock notes, responses may include worker-entered notes and saved WhatsApp end-of-day recap or transcript text. These are stored worker statements and may contain personal information or transcription errors. The connection does not provide a general WhatsApp inbox.
Where private playback is enabled, pressing Play for an eligible time entry delivers its original recording through the connected ChatGPT player. The recording remains subject to company and timesheet permissions; no public storage URL is returned. The player is for the person using ChatGPT. Do not assume that the assistant has listened to or verified the recording; it uses saved recap text and playback support may vary by client.
OpenAI processes information sent through ChatGPT under its applicable terms, privacy policy and account or workspace settings. Review OpenAI's privacy policy and your ChatGPT settings before sharing operational records. PROApp does not determine how long a ChatGPT conversation is retained or how OpenAI uses it under those settings.
Connecting adds no PROApp permissions. Each request remains limited by your active account, company, role, enabled modules, screen and action permissions, record visibility and applicable pilot eligibility. Available operations are described in the PROApp ChatGPT Plugin guide. Stored locate responses are evidence of recorded status, not authorization to excavate.
You can disconnect the plugin in ChatGPT. PROApp checks current authorization before later calls and rejects revoked grants. Disconnecting or revoking the connection does not remove information already sent to ChatGPT; use OpenAI's account controls for that information. Source records in PROApp remain governed by the retention and rights sections below. For access or deletion requests, contact support@proapphub.com.
6. Data Retention
We retain your data for as long as your account is active or as needed to provide the Service. After account cancellation, we make your data available for export for 30 days, after which it may be deleted from active systems. Backup copies may be retained for up to an additional 30 days.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Export your data while your account is active
To exercise any of these rights, contact us at support@proapphub.com. We will respond to your request within 30 days.
8. Children's Privacy
The Service is not intended for use by anyone under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.
9. PROApp Chrome Extension
The PROApp Chrome Extension is an optional browser extension that lets PRO work with your browser, so records you would otherwise copy by hand are brought into your account with one click. It is covered by this policy, and this section describes what it does specifically.
What it accesses. When you click Sync in PRO, the extension opens a supported work portal in a visible browser window on your computer and looks up only the records you asked for — for example, the 811 locate tickets you selected. It reads the ticket information the portal displays: status, utility responses, dates, work location, the contact details printed on the ticket, and links to any attachments. It does not read pages, tabs, sites, or browsing activity outside the portals it supports, and it never reads your browsing history.
What it never accesses. The extension does not read, store, or transmit your portal password, your portal login session, or any credential. Those stay in your browser. It never runs on its own — every sync begins with your click, and the portal window stays visible the entire time it works.
Where the data goes. Record data collected by the extension is sent only to your own PRO account, over an encrypted connection, and stored under your company exactly as if you had entered it yourself. It is never sent anywhere else and never sold or shared with third parties.
How it authenticates. The extension authenticates with a short-lived access token issued to you when you start a sync. The token is limited to the sync operation, expires automatically, and is held only in your browser's session memory — it is never written to disk and is gone when you close Chrome. Signing out of PRO revokes it. The extension never holds a shared or administrative key, and the company your data is written to is determined by our servers from your own account — never by the extension.
Your choice. The extension is optional. It asks for your explicit agreement before it collects anything, and uninstalling it from Chrome stops all of the above immediately. Data already synced to your PRO account remains there and is governed by the rest of this policy.
10. SMS Sign-in
PROApp, operated by Martins Neto LLC, offers optional SMS verification codes for registered accounts when SMS sign-in is available. Consent is separate from account creation and acceptance of our Terms of Service. An administrator adding your phone number does not opt you in. You may record or withdraw your choice at SMS sign-in and use your username and password, WhatsApp or email instead.
The program sends one SMS per code request. Message and data rates may apply. Reply STOP to opt out or HELP for help, or contact support@proapphub.com. Withdrawing consent stops eligibility for future SMS codes; it does not close your account.
We record your phone number, consent or withdrawal, disclosure version and time to document your choice. When SMS delivery is enabled, our messaging provider processes the number and message to deliver the requested code and handle opt-out requests. Mobile information and SMS opt-in consent are not sold or shared with third parties for promotional or marketing purposes. Consent records are retained only as needed to document your choices, respect opt-outs, secure the Service and meet applicable legal obligations.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. Continued use of the Service after changes constitutes acceptance of the updated policy.
12. Contact
If you have questions about this Privacy Policy or your data, contact us at support@proapphub.com.